Help / FAQ / AUS
Product FAQ
For all customer service inquiries, please contact info@ashafoodaus.com
Are A-Sha noodles vegan?
Yes! The majority of A-Sha Noodles are vegan in our classic line which includes products such as Tainan, Mandarin, Hakka, Knife Cut Guanmiao, and Meteor Noodles. With any product specific questions, please refer to the product listing on our website for all allergen and ingredient information.Β
Are A-Sha noodles non-GMO?
A-Sha Foods USA is non-GMO certified and are currently working on producing Non-GMO products that are coming soon!Β
Do your noodles have gluten in them?
Yes, A-Sha Noodles contain gluten due to the wholesome wheat flour used to make our noodles. We currently offer two gluten free rice noodle products on our website: My Melody Chicken Lemongrass Pho Rice Noodle Soup and Kuromi Spicy Beef Pho Rice Noodle Soup.
How do I cook the noodles properly?
The recommended cooking times vary between the noodle types. Please follow the instructions on the back of the packaging (or on our website product pages) for recommend cooking times based on the noodle type. Not cooking the noodles to at least the recommended cooking time typically yields a slimy, doughy consistency of under-cooked noodle similar to when a pasta is not cooked all the way through. The cooking time varies per noodle; Tainan 2 mins, Mandarin 3 mins, Hakka 4 mins, Knife Cut Guanmiao 6-7 mins, Meteor 6-7 mins.Β
Can I cook the noodles in the microwave?
Yes, A-Sha Noodles can be cooked in the microwave. Please ensure that a microwave safe bowl is used and is large enough to hold the noodle block. The noodle block should be submerged in an adequate amount of water (fully covering the noodle block in the bowl). Do not cover the microwave safe bowl in order to avoid boil over. Microwave cooking times vary for each noodle type; Tainan 3 mins, Mandarin 4 mins, Hakka 5 mins, and Knife Cut Guanmiao and Meteor areΒ not suggested to cook in the microwave due to the thickness of the noodle.Β
Where can I get A-Sha Noodles in Australia?Β
A-Sha noodles are available at Woolworths and selected independent stores across Australia. Use our store locator: https://ashadrynoodle.com/pages/store-locator
Where can I get A-Sha noodles in the US?
Please check our website store locator at https://ashadrynoodle.com/pages/store-locator to find a store near you!Β
Where can I get A-Sha noodles in Canada?
Costco,Sobeys and Walmart Canada.
Does A-Sha Foods use production equipment in their factory that is used to make products with tree-nuts or peanuts?
Yes, we do use shared equipment. Our production equipment produces products with tree-nuts and peanuts. Please be rest assured that our production facility and equipment is extensively cleaned and sanitized while changing over different sauces during production according to SQF food safety standards which is a globally recognized manufacturing standard. Although, if you have severe allergies, we recommend you avoid these products.
Are A-Sha noodles made using unbleached or bleached flour?
Our A-Sha noodles are made using unbleached flour.
Purchased from a retailer and need to return a product?
If you purchased our product from a retailer, please return it directly to the store along with your receipt. We are unable to process returns or refunds for products purchased through other retailers.