Help / FAQ
1. Are A-Sha noodles vegan?
Yes! A-Sha Noodles are vegan friendly.
2. Are A-Sha noodles non-GMO?
A-Sha Foods USA is non-GMO certified. We currently have 6 products certified with 3 of those coming soon to A-Sha Natural.
3. Do your noodles have gluten in them?
Currently, our noodles do contain gluten due to the wholesome wheat flour used to make our noodles. Email us and let us know what kind of gluten-free noodles you’d prefer, and we can make sure to pass it along to our product development team!
4. How do I cook the noodles properly?
The recommended cooking times vary between the noodle types. Please follow the instructions on the back of the packaging (or on our website product pages) for recommend cooking times based on the noodle type. Not cooking the noodles to at least the recommended cooking time typically yields a slimy, doughy consistency of under-cooked noodle similar to when a pasta is not cooked all the way through. The cooking time varies per noodle; Tainan 2 mins, Mandarin 3 mins, Hakka 4 mins, Knife cut 5 mins.
5. Can I cook the noodles in the microwave?
Yes, A-Sha Noodles can be cooked in the microwave. Please ensure that a microwave safe bowl is used and is large enough to hold the noodle block. The noodle block should be submerged in an adequate amount of water (fully covering the noodle block in the bowl). Do not cover the microwave safe bowl in order to avoid boil over. Microwave cooking times vary for each noodle type; Tainan 3 mins, Mandarin 4 mins, Hakka 5 mins, and Guanmiao is not suggested to cook in the microwave due to the thickness of the noodle.
6. Where can I get A-Sha noodles in the US?
Please check our website at https://www.ashadrynoodle.com/pages/where-to-buy for all locations A-Sha Dry Noodles are sold. You can always purchase online at ashadrynoodle.com and on Amazon Prime.
7. Where can I get A-Sha noodles in Canada?
All Asian markets throughout Canada, Safeway, Amazon Prime, Price Smart Foods, and Costco Canada Club Stores.
8. Is the production facility that produces A-Sha sauce used to produce products that contain meat or seafood?
Yes, our Taiwanese Spicy BBQ sauce contains shellfish. However, please be rest assured that our production facility and equipment is extensively cleaned and sanitized while changing over different sauces during production according to SQF food safety standards which is a globally recognized manufacturing standard. Although, if you have severe allergies, we recommend you avoid these products.
9. Do the sauce or noodles contain any tree-nuts or peanuts?
No. Our A-Sha Foods USA products do not include tree-nuts or peanuts. They’re also vegan without any meat or dairy.
10. Does A-Sha Foods use production equipment in their factory that is used to make products with tree-nuts or peanuts
Yes, we do use shared equipment. Our production equipment produces products with tree-nuts and peanuts. Please be rest assured that our production facility and equipment is extensively cleaned and sanitized while changing over different sauces during production according to SQF food safety standards which is a globally recognized manufacturing standard. Although, if you have severe allergies, we recommend you avoid these products.
11. Do you offer lower shipping costs?
Shipping costs are unfortunately determined by the carrier and are higher during this time due to the demand. We apologize about any inconveniences.
12. Are A-Sha noodles made using unbleached or bleached flour?
Our A-Sha noodles are made using unbleached flour.
13. How much sodium is in your products?
The sodium content varies with each flavor. Typically, our products contain around 1150mg-1550mg. The number can seem a bit staggering at first glance, but please rest assured that most of the sodium comes from the soy sauce in the sauce packets (an inherently salty ingredient). For a lower-sodium twist, we recommend halving your sauce packet or creating your own sauce or broth to have with our noodles instead!
14. Do you have any information on allergens and shared equipment?
A-Sha Dry Noodles have wheat, soy, and sesame as allergens. Our products do not contain tree-nuts, peanuts or shellfish. Our production facility does use equipment that is used to produce products with other allergens, however please be rest assured that our production facility and equipment is extensively cleaned and sanitized while changing over different sauces during production according to SQF food safety standards which is a globally recognized manufacturing standard. Although, if you have severe allergies, we recommend you avoid these products.
15. Does A-Sha Foods packaging include PFAS substances?
No. A-Sha Foods packaging does not include any PFAS substances.
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Can I view my previous orders placed on this site?
To view your order history you must first click Log In on the menu bar to access your account information. A summary of your past order history will appear on the main account page. Select the order number for the order you wish to view.
Can I provide special instructions with my order?
You can include special instructions for orders in your shopping cart. Type your special instructions or comments in the Special Instructions for Seller text box. The store owner will receive these instructions along with the order. Click Check Out to continue with the checkout process.
What is the return policy?
In general, A-Sha Dry Noodle does not provide a return policy. Products are free of damage and breakage when your order is shipped from our warehouses. Although A-Sha Dry Noodle packages all products very carefully, damages may occur in transit or products may not reach their final destination. Please contact us immediately if you receive a damaged product, or if you have not received your order. Make sure to save all contents of packaging so that we may investigate your shipping order. Allow up to two business weeks to complete the investigation and for a decision to be rendered. Shipping charges on the original order will be refunded or a credit given only if the merchandise is damaged in transit or was shipped in error on a transaction by transaction basis.