Help / FAQ
Product FAQ
For all customer service inquiries, please contact customercare@ashadrynoodle.com.
Are A-Sha noodles vegan?
Yes! The majority of A-Sha Noodles are vegan in our classic line which includes products such as Tainan, Mandarin, Hakka, Knife Cut Guanmiao, and Meteor Noodles. With any product specific questions, please refer to the product listing on our website for all allergen and ingredient information.
Are A-Sha noodles non-GMO?
A-Sha Foods USA is non-GMO certified and are currently working on producing Non-GMO products that are coming soon!
Do your noodles have gluten in them?
Yes, A-Sha Noodles contain gluten due to the wholesome wheat flour used to make our noodles. We currently offer two gluten free rice noodle products on our website: My Melody Chicken Lemongrass Pho Rice Noodle Soup and Kuromi Spicy Beef Pho Rice Noodle Soup.
How do I cook the noodles properly?
The recommended cooking times vary between the noodle types. Please follow the instructions on the back of the packaging (or on our website product pages) for recommend cooking times based on the noodle type. Not cooking the noodles to at least the recommended cooking time typically yields a slimy, doughy consistency of under-cooked noodle similar to when a pasta is not cooked all the way through. The cooking time varies per noodle; Tainan 2 mins, Mandarin 3 mins, Hakka 4 mins, Knife Cut Guanmiao 6-7 mins, Meteor 6-7 mins.
Can I cook the noodles in the microwave?
Yes, A-Sha Noodles can be cooked in the microwave. Please ensure that a microwave safe bowl is used and is large enough to hold the noodle block. The noodle block should be submerged in an adequate amount of water (fully covering the noodle block in the bowl). Do not cover the microwave safe bowl in order to avoid boil over. Microwave cooking times vary for each noodle type; Tainan 3 mins, Mandarin 4 mins, Hakka 5 mins, and Knife Cut Guanmiao and Meteor are not suggested to cook in the microwave due to the thickness of the noodle.
Where can I get A-Sha noodles in the US?
Please check our website store locator at https://ashadrynoodle.com/pages/store-locator to find a store near you! They are also available on this website and on Amazon Prime.
Where can I get A-Sha noodles in Canada?
Sobeys and Walmart Canada.
Where can I get A-Sha Noodles in Australia?
Woolworths!
Does A-Sha Foods use production equipment in their factory that is used to make products with tree-nuts or peanuts?
Yes, we do use shared equipment. Our production equipment produces products with tree-nuts and peanuts. Please be rest assured that our production facility and equipment is extensively cleaned and sanitized while changing over different sauces during production according to SQF food safety standards which is a globally recognized manufacturing standard. Although, if you have severe allergies, we recommend you avoid these products.
Are A-Sha noodles made using unbleached or bleached flour?
Our A-Sha noodles are made using unbleached flour.
Website FAQ
What is the return policy?
How do I sign in to this site?
To sign in to your customer account, click Log In on the menu bar and enter your e-mail address and password. If you do not have an account, please click Create Account on the Log In page.
How do I sign out of this site?
To sign out of your customer account, go to Account on the menu bar and click Log Out on the menu bar and you will return to the home page. If Log Out does not appear on the menu bar, then you are not currently signed in to the site.
What if I forgot my password?
If you have forgotten your password, click Log In on the menu bar. Click on the Forgot your password? link. On the Reset Your Password page, enter your e-mail address, and then click Submit. We will send your password to the e-mail address we have on file for your account.
How do I become a registered user for this site?
To become a registered member of this site, click Log In on the menu bar and click on Create Account and enter information to create an account. Then click Create. There is no cost to become a registered member. Please note: For security purposes, your password must be a minimum 5 characters long. Special characters are allowed. Passwords are case sensitive.
How do I add an item to my shopping cart?
To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Add to Cart.
How do I remove an item from my shopping cart?
To remove a single item from your shopping cart, change the QTY for that item to 0.
Who can I contact if I have questions?
Please contact customercare@ashadrynoodle.com
What are the payment methods available?
You may purchase merchandise from this Web site by using any one of the payment options listed in the Payment Method page at checkout. A-Sha Dry Noodle reserves the right to change its payment procedures at any time without prior notice to you.
Is my credit card information secure through this site?
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.
Can I update my account contact information?
To update your contact information you must first Log In. Click Log In on the menu bar to access your account information. Select View Addresses under Account Details to view, delete, or make edits to the account. Make your changes and then click Update Address.
Can I change my e-mail address and password?
To update your e-mail address and password you must first Log In. Click Log In on the menu bar to access your account information and then select Change E-mail Address and Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Save. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
Can I view my previous orders placed on this site?
To view your order history you must first click Log In on the menu bar to access your account information. A summary of your past order history will appear on the main account page. Select the order number for the order you wish to view.
Can I provide special instructions with my order?
Please email info@ashadrynoodle.com with any special requests. Please do this immediately upon ordering as our team fulfills orders very fast, and we want to make sure we receive your special requests before your order ships out! Please note that requests are not guaranteed but we will try our best to fulfill them. :)